Welcome to Shining Bright

Appointment & Booking

Shining Bright Terms and Conditions

We greatly appreciate your support of our business and the following terms and conditions will help us to:

provide the utmost professional service to you at every appointment, ensure your appointment is relaxing and enjoyable, protect our loyal clients’ appointments, and protect our business from loss of trading.

DEPOSITS ARE PAYBLE :

By phone with a credit card,
By arrangement to direct debit to our account, or
By paying cash in the salon.
We regret that if you are unable to pay a deposit, we will not be able to make an appointment for you.
All deposits are non-refundable.

All Clients

Shining Bright requires a pre-paid booking deposit of $50 for all hair service bookings.
The deposit amount is deducted from the total cost of your hair service.

Shining Bright Blonde Menu

CANCELLATIONS:

Please provide at least 24 hours notice if you need to reschedule or cancel an appointment. This gives us ample time to schedule another client.
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BROKEN APPOINTMENTS (‘No Shows’):

Appointments are made by allocating a specific amount of time required to deliver the service a client requests.
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APPOINTMENTS:

All clients will receive a confirmation SMS 3 days prior to their appointment.We require confirmation of your attendance not less than 24 hours
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Payment options:

  • All transactions at Shining Bright are processed in Australian dollars.
  • Payment for hair services and products is required at the time of purchase.
  • Shining Bright does not offer a running account system.
  • We are happy to accept Direct Debit cards, Mastercard, Visa, Cash and Shining Bright Gift Vouchers.
  • We do not accept personal cheques.

LATE ARRIVALS

  • In order to remain on schedule for all our clients and to ensure you receive the full service you have booked in for, we ask that you arrive on time.
  • If you are running significantly late for your appointment, please let us know – we will do everything we can to accommodate you.
  • Please keep in mind that we may have to reschedule your appointment, or may not have time to complete the whole service, in which case you will need to make another booking.
  • The regular service price will apply.

Service And Product Prices

All prices include GST.
All prices are subject to variation without notice.
To obtain a quote, please schedule a free consultation at Shining Bright.

Gift Vouchers and Reward Cards

Gift vouchers or reward cards will be honoured prior to the expiry date. Once expired all funds are forfeited and cannot be reimbursed.

Gift vouchers must be physically presented at the time of payment and transactions cannot be altered once completed.

If there is a balance on your gift voucher, then this balance can be applied to future purchases. No cash will be given for any remaining balance.

It is your responsibility as a client to protect gift vouchers and reward card(s) and/or proof of service(s).

Any lost or stolen reward cards cannot be replaced, or reimbursed.

Any reward cards, promotional or special offer card(s) have no cash value and are not reimbursable.

Special Offers and Promotions (“Offer/s”)

Any offer is independent of any other offer and is not valid in conjunction with any other offer.

Offers and promotions apply to one person and one service per visit and cannot be accumulated.

Certain products and services are exempt from discounts and promotions such as treatments, Olaplex, colour corrections, colour reductions, bridal hair and trials.

Any product offered in conjunction with any offer is offered solely at the salon’s discretion and is non-negotiable.

Offers may apply to certain services only. We will attempt to publicise such information, but cannot be held responsible for any error in doing so.

Shining Bright reserves the right to change, amend or withdraw any offer, or promotions at any time without prior notice and at their discretion.

Salon Environment

CHILDREN:

We are happy for your child/children to come along to your appointment, however, we work with products containing chemicals, sharp tools and very hot equipment. Your child’s safety is important to us, so to ensure their safety, we ask that children under 12 years old, who are not receiving a service, be supervised at all times and remain seated on the front sofa.

PERSONAL BELONGINGS:

Even though we take as much care as possible, please note that personal items are the responsibility of the client.

MOBILE PHONES:

To ensure a relaxed environment for all our clients, we ask that you turn your cell phones to vibrate or silent.

General Information

Shining Bright reserves the right to change, amend or withdraw these terms and conditions, at any time, without prior notice and at their discretion.
You should revisit this informational page or ask in-salon should you require more information.

Privacy and Confidentiality:

Shining Bright diligently monitors the privacy and confidentiality of personal information and ensures compliance to all relevant legislative and moral requirements by instilling discipline in all aspects of our business.

Our objective is to protect and maintain the privacy, and security of your personal information in accordance with the Privacy Act 1988.

The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles (NPPs). Personal information collected by Shining Bright generally comprises name, address, contact details and certain financial information.

The National Privacy Principles requires Shining Bright not to store personal information longer than necessary.

We are committed to the privacy and protection of your information.

Acknowledgment of Terms and Conditions:

By paying the amount below, you agree that you have read and understood the above terms and conditions and that you acknowledge agree to our Refund Policy and Cancellation Policy.

You can pay below using your credit card or paypal account.

Please make sure your name is correct so we know to mark you as paid and confirmed.